AI & automation
Practical AI integrations that help people find answers, reduce busywork, and do more.
Discuss your projectWhen this service is useful
AI is most useful when it supports a defined task, such as finding an answer in company knowledge or preparing a draft for review. A clear workflow and a way to check the output matter more than adding a chatbot to every page.
Choose a task with a useful evaluation
Collect examples of what a good answer or action looks like, including difficult cases. Decide whether the system should search documents, draft text, classify information, or assist a person with an existing workflow. Keep the intended outcome specific enough to test.
Agree what information the system can use
Knowledge search depends on current, relevant source material and appropriate access controls. Discuss which documents may be processed, how updates are handled, and whether a provider can receive the data. Sensitive information and customer permissions need explicit decisions.
Design for uncertainty and running costs
AI outputs can be incomplete or incorrect. Define when a person reviews an answer, what happens when the system cannot help, and which actions need approval. Provider usage, response time, and maintenance of the knowledge base should be considered in the operating budget.
What to share in your project brief
- Which task should AI help a person complete?
- What source material and permissions are available?
- How will answers or actions be evaluated?
- When should the workflow hand over to a person?
Your requirements determine the scope, timeline, and estimate. The written proposal confirms deliverables, third-party costs, and support arrangements.